Refund policy
Return & Refund Policy
Thank you for shopping at Hoomaw. Your privacy, safety, and satisfaction matter to us.
Because Hoomaw offers intimate wellness and personal care products, our return policy follows strict hygiene and safety standards. Please read the policy carefully before placing your order.
1. Return Eligibility
We accept returns on eligible items within 14 days of delivery.
To qualify for a return, the item must be:
Unopened
Unused
In its original sealed packaging
In the same condition as received
Returned with all original accessories, manuals, gifts, and packaging
Proof of purchase, such as your order number or confirmation email, is required for all return requests.
2. Items That Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns or exchanges on intimate wellness products once they have been opened, used, tested, washed, or removed from their sealed packaging.
This includes, but is not limited to:
Personal massagers
Intimate wellness devices
Lubricants or gels that have been opened
Any product with broken, missing, or tampered packaging seals
We also cannot accept returns on items marked as Final Sale or Non-Refundable at the time of purchase.
3. How to Start a Return
To request a return, please contact us at:
Please include:
Your order number
The item you would like to return
The reason for your return request
Photos of the item and packaging if needed
Please contact us within 14 days of delivery. Return requests made after this period may not be accepted.
Do not send items back without contacting us first. Returns sent without approval may not be eligible for a refund.
4. Return Shipping
If your return is approved, we will provide return instructions and the return address by email.
Customers are responsible for return shipping costs unless the return is due to our error, such as a wrong item, damaged item, or confirmed defective product.
We recommend using a trackable shipping service. Hoomaw is not responsible for returned packages that are lost or damaged in transit.
5. Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at:
Please include:
Your order number
A clear description of the issue
Photos or videos showing the problem
Photos of the package if it arrived damaged
Once we review and confirm the issue, we will help provide an appropriate solution, which may include a replacement, refund, or other support depending on the situation.
6. Refund Processing
Once your approved return is received and inspected, we will notify you by email.
If your return meets our policy requirements, your refund will be issued to your original payment method.
Refunds usually take 5–10 business days to appear in your account after processing, depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is caused by our error.
7. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will do our best to help before the order ships. Once an order has been processed or shipped, we may not be able to cancel or modify it.
8. Privacy Reminder
All return and support requests are handled discreetly. We respect your privacy and will only ask for the information needed to review your request.
9. Contact Us
If you have any questions about returns, refunds, damaged items, or order issues, please contact us:
We aim to respond within 1–2 business days.